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Transformed a E-commerce Call Experience

From Missed Calls to Closed Deals—Here's What Changed

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Split Comparison

BeforeOlleh.aiAfterOlleh.ai
Missed customer calls during peak shopping hours
Support teams overwhelmed by repetitive order & return questions
Delayed callbacks on customer inquiries
Poor customer experience leads to cart abandonment
9 TO 5 ORDER SUPPORT
24/7 AI call support for bookings and queries
24/7 AI handles calls instantly, even during sales surges
AI initiates immediate callbacks for faster resolution
Personalized voice support boosts conversions and retention
24/7 order Support

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Data Impact (KPIs)

Customer Satisfaction
First Contact Resolution Rate

Call Flow Diagram

1
Customer Call
2
Verify Identity
3
Ask for Problem
4
Propose Solution
5
Create Ticket if not Resolved
6
Update CRM