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Transformed a E-commerce Call Experience

From Missed Calls to Closed Deals—Here's What Changed

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Comparison

Before and after comparison of Olleh.ai voice AI automation showing benefits like 24/7 instant AI response, automated FAQ handling, instant call backs, lead retention, and reduced call center costs—contrasting traditional issues like missed calls, repetitive queries, slow follow-ups, high churn, and high staffing overhead.

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Data Impact (KPIs)

Customer Satisfaction
First Contact Resolution Rate

Call Flow Diagram

1
Customer Call
2
Verify Identity
3
Ask for Problem
4
Propose Solution
5
Create Ticket if not Resolved
6
Update CRM