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Transformed a Travel Agency Call Experience

From Missed Calls to Closed Deals—Here's What Changed

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Split Comparison

BeforeOlleh.aiAfterOlleh.ai
Missed calls during off-hours or holidays
Agents stuck answering repetitive trip and policy questions
Delayed follow-ups on booking inquiries
Frustrated customers due to long hold times
High cost of managing customer support teams
24/7 AI call support for bookings and queries
AI filters and answers FAQs on bookings, cancellations, and policies
AI instantly follows up and confirms trip requests
Fast, AI-powered service improves customer satisfaction
Low-cost AI solution scales without extra staffing

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Data Impact (KPIs)

Customer Satisfaction
First Contact Resolution Rate

Call Flow Diagram

1
AI Agent Call
2
verify Lead Name
3
Introduce Yourself
4
Ask about Travel Plans
5
Update Lead Status
6
Update CRM