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Transformed a Bank Call Experience

From Missed Calls to Closed Deals—Here's What Changed

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Split Comparison

BeforeOlleh.aiAfterOlleh.ai
Delayed responses to loan or credit card inquiries lead to drop-offs
Agents overloaded with repetitive queries (e.g. balance checks, loan status)
Slow response to product inquiries or service requests
High customer drop-off due to poor service experience
Rising costs of Call Center and staff
AI provides immediate voice assistance,boosting loan conversions
AI auto-resolves FAQs on account info, loans, and more
AI follows up and responds instantly to retain interest
Personalized, efficient AI interactions build trust
Cost-effective AI seats reduce overhead

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Data Impact (KPIs)

Customer Satisfaction
First Contact Resolution Rate

Call Flow Diagram

1
Customer Call
2
Verify Identity
3
Ask for Problem
4
Propose Solution
5
Create Ticket if not Resolved
6
Update CRM