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Transformed a Health Care Call Experience

From Missed Calls to Closed Deals—Here's What Changed

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Split Comparison

BeforeOlleh.aiAfterOlleh.ai
Missed patient calls after clinic hours
Staff overwhelmed by repetitive appointment and billing queries
Delayed follow-ups with patients
Patient dissatisfaction due to long wait times
High staffing costs for front-desk and phone support
24/7 AI call handling with instant triage
AI auto-handles FAQs on appointments, billing & more
Instant AI callbacks improve follow-up care
Personalized, fast voice response improves patient experience
Low fixed cost per AI seat reduces operational burden

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Data Impact (KPIs)

Customer Satisfaction
First Contact Resolution Rate

Call Flow Diagram

1
Patient Call
2
appointment availability process
3
appointment booking perocess
4
patient info
5
payment processing
6
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