How Medbelle Optimized Patient Scheduling with AI for Better Satisfaction

As a forward-thinking healthcare provider, Medbelle faced major hurdles in managing patient appointments efficiently. Patients often experienced:

Long wait times for responses (sometimes over a full day)
Missed calls and delayed follow-ups
Limited access outside of business hours
Overwhelmed consultants juggling both care and admin tasks

These issues not only frustrated patients but also created an administrative burden for consultants who were forced to spend valuable time managing calls instead of focusing on patient care.

The Solution: Olleh’s AI Voice Assistant

To overcome these challenges, Medbelle partnered with Olleh AI, implementing a powerful AI voice assistant for healthcare scheduling.

This AI-driven solution:

Seamlessly integrated with consultant calendars
Automated appointment bookings and patient queries
Responded instantly to FAQs and patient needs
Enabled 24/7 scheduling support, even after business hours
Expanded appointment booking beyond the website to include phone-based scheduling

By automating scheduling and inquiries, consultants could finally focus on what matters most delivering quality patient care.

Leadership Perspective: A Seamless Transition

“The transformation in how we handle our schedules has been remarkable. Our consultants can now dedicate their time to patient care without getting overwhelmed by administrative duties.”
— Leander De Laporte, CEO of Medbelle

Medbelle was particularly impressed by the speed of implementation. Within just a few weeks, the AI assistant was fully operational handling both patient inquiries and scheduling without disruption.

Key Outcomes: Real Results for Medbelle

The introduction of Olleh’s AI scheduling assistant delivered immediate, measurable improvements:

60% Increase in Scheduling Efficiency
Automating calls and scheduling, especially during off-hours, reduced manual workload and streamlined operations.

2.5x Growth in Qualified Appointments
By pre-assessing patient needs, the AI ensured only meaningful appointments were booked—boosting consultation productivity.

30% Reduction in No-Show Rates
Automated reminders and pre-qualification led to fewer missed appointments, saving both time and resources.

25% Boost in Patient Satisfaction
Patients reported shorter wait times, faster responses, and greater access to healthcare services—driving higher engagement and trust.

“Olleh’s AI solution has brought a new level of flexibility to our operations. With phone-based booking now available, patient wait times have decreased, and care access has significantly improved.”
— Leander De Laporte, CEO of Medbelle

Why This Matters: Conversational AI in Healthcare

Medbelle’s success demonstrates the growing importance of conversational AI in healthcare. With the ability to manage:

Appointment scheduling automation
24/7 patient support
Smart triaging and reminders
Integration with healthcare systems (EHR/CRM)

AI voice assistants are redefining how patients access care while reducing provider workloads.

Conclusion: Medbelle’s AI-Powered Success

By adopting Olleh’s AI voice assistant, Medbelle has:

Streamlined patient scheduling
Improved care accessibility
Reduced administrative strain on consultants
Delivered a more patient-centered healthcare experience

This case study highlights how AI voice assistants in healthcare are no longer a “nice-to-have” they’re becoming an essential tool for providers looking to stay competitive, efficient, and patient-focused.

👉 Ready to experience the same transformation? Explore how Olleh AI can optimize your healthcare operations today.