Medbelle, a forward-thinking healthcare provider, has radically transformed how patients schedule appointments and interact with consultants, thanks to Synthflow’s cutting-edge AI voice assistant. This solution has alleviated the administrative burden while enhancing accessibility, ensuring patients have a smoother experience when booking appointments.
The Challenges Medbelle Faced
Medbelle encountered significant hurdles in managing patient appointments efficiently, especially during off-hours or when consultants were unavailable. Patients often experienced long waits for responses, sometimes extending to a full day or more. Missed calls and delays in follow-ups caused frustration, creating added pressure on consultants who struggled to keep up with their administrative workload.
The Solution: AI-Driven Appointment Management
To address these challenges, Medbelle turned to Olleh’s AI voice assistant, a game-changing solution that efficiently handled both appointment bookings and patient queries. The assistant seamlessly integrated with the consultants’ calendars, automating much of the scheduling process. It could instantly respond to frequently asked questions, assess patient needs, and schedule appointments—freeing up consultants to concentrate on providing care rather than managing administrative tasks.
“The transformation in how we handle our schedules has been remarkable. Our consultants can now dedicate their time to patient care without getting overwhelmed by administrative duties,” said Leander De Laporte, CEO of Medbelle.
The AI assistant also operated efficiently outside of business hours, ensuring patients could schedule appointments anytime, even on weekends or during evenings when consultants were engaged in surgeries. This new functionality created a more flexible appointment system, expanding beyond the website to include phone-based booking options.
“We were amazed by the speed of the implementation. Within a matter of weeks, we had an AI assistant fully operational, handling both patient inquiries and scheduling,” added De Laporte.
Key Outcomes: Significant Improvements in Healthcare Operations
The introduction of Olleh’s AI assistant yielded immediate, tangible results for Medbelle:
60% Boost in Scheduling Efficiency: The AI assistant’s ability to manage calls and appointments, especially during off-hours, reduced the need for manual scheduling, significantly improving the efficiency of the overall process.
2.5x Increase in Qualified Appointments: By accurately assessing patients’ needs before scheduling, the AI assistant ensured that only qualified appointments were booked, leading to a sharp rise in the number of productive consultations.
Reduction of No-Show Rates by 30%: With the pre-appointment automation system in place, Medbelle successfully reduced no-show rates by qualifying patients in advance and reminding them of upcoming appointments.
25% Improvement in Patient Satisfaction: Feedback from patients reflected a noticeable increase in satisfaction, with many appreciating the quicker response times and greater access to healthcare services.
"Olleh’s AI solution has brought a new level of flexibility to our operations. With phone-based inquiries and booking now available, patient wait times have decreased, and overall care access has significantly improved," De Laporte commented.
Conclusion: AI-Powered Success for Medbelle
Medbelle’s integration of Olleh’s AI assistant has revolutionized the way they handle appointment scheduling, significantly boosting efficiency and reducing the burden on their consultants. This has not only optimized the administrative process but also greatly enhanced patient access to timely healthcare. By embracing AI, Medbelle has streamlined its operations, improved its service offering, and provided an exceptional experience for both patients and healthcare providers.
